Article 1 — Definitions
In these general terms and conditions, the following terms have the meanings set out below:
- Claris: the legal AI platform operating via clarisloket.com.
- Client: the natural person or legal entity that submits a legal matter via the platform.
- Partner: the legal professional, lawyer, or other legal practitioner who handles matters via the platform.
- Service: the full set of functionalities offered by Claris, including the intake wizard, AI Advisor, case file, correspondence templates, and the professional lab.
- Intake: the form completed by the client through which a legal matter is submitted.
- AI Advisor: the AI-powered chat function offered by Claris that provides legal information and guidance based on the submitted matter.
- Case file: the digital file created per matter, accessible to the client and the linked partner.
- Access token: the unique security key that grants the client access to the case file.
Article 2 — Applicability
2.1 These general terms and conditions apply to all services offered by Claris via clarisloket.com.
2.2 By using the platform and checking the consent statement during intake, the client accepts these general terms and conditions.
2.3 Claris reserves the right to amend these terms. The current version is always available at clarisloket.com/voorwaarden.
2.4 Dutch law applies to these terms.
Article 3 — Nature of the services
3.1 Claris provides a technology platform that makes legal information, AI-generated analyses, and correspondence templates available. Claris is not a law firm and does not act as the client's lawyer or representative.
3.2 The AI Advisor provides legal information and explanation based on data supplied by the client. This is not legal advice within the meaning of the Dutch Legal Profession Act (Advocatenwet) and cannot replace a personal consultation with a qualified legal professional or lawyer.
3.3 Generated correspondence templates (such as demand letters and objection letters) are proposals based on the submitted matter data. The client or the linked partner is responsible for substantive accuracy and completeness before a document is sent.
3.4 Claris facilitates the connection between clients and legal partners. The actual legal services are performed by the partner in their own name and on their own responsibility.
Article 4 — Formation of the agreement
4.1 The agreement between Claris and the client is formed when the client has fully submitted the intake, agreed to these terms and the privacy policy, and payment has been successfully processed.
4.2 After formation, the client receives a confirmation email with the case reference number and the access link to the case file.
4.3 The access token is strictly personal. The client is responsible for keeping the access link confidential.
Article 5 — Fees and payment
5.1 Fees for Claris services are listed on clarisloket.com and are shown during intake before payment is made.
5.2 Payment is made in advance via payment methods offered by Claris (iDEAL, credit card, and other methods via Mollie).
5.3 All amounts include VAT unless stated otherwise.
5.4 After successful payment, the case file is made available immediately. No refund is given after activation of the file, unless Claris has demonstrably failed to deliver the service.
5.5 Separate fee arrangements apply between the client and a linked legal partner for that partner's services. Claris is not a party to those arrangements.
Article 6 — Client obligations
6.1 The client provides complete and truthful information during intake. Incorrect or incomplete information may lead to unusable AI analyses and documents.
6.2 The client is responsible for correct and timely use of generated correspondence. Claris is not liable for damage resulting from (not) sending generated documents.
6.3 The client treats the access token confidentially and does not share it with third parties, except the legal partner linked to the matter.
6.4 The client uses the platform only for lawful purposes and must not submit false or fraudulent matters.
Article 7 — AI-generated content
7.1 The AI Advisor and AI Lab use Claude, a language model from Anthropic. Claris has taken appropriate measures for responsible use of AI, including professional review of generated documents.
7.2 AI-generated analyses and documents are based on information provided by the client. Output quality also depends on the completeness and accuracy of the intake.
7.3 Generated documents must be reviewed by the client or a legal professional before use. Claris does not warrant the legal accuracy of generated content without professional review.
7.4 Claris continuously improves the platform. AI analyses and recommendations may change when the system is updated.
Article 8 — Liability
8.1 Claris is a technology platform and not a legal services provider. Claris accepts no liability for the legal outcome of a matter.
8.2 Claris's liability for direct damage resulting from an attributable failure to perform the agreement is limited to the intake fee paid by the client for the relevant matter.
8.3 Claris is not liable for:
- Indirect damage, consequential damage, or lost profits
- Damage resulting from incorrect or incomplete information provided by the client
- Damage resulting from acts or omissions of a linked legal partner
- Damage resulting from technical outages outside Claris's control (Supabase, Anthropic, Mollie, Vercel, Resend)
- Damage resulting from use of generated documents without professional review
8.4 The limitations in this article do not apply if the damage results from intent or gross negligence on the part of Claris.
Article 9 — Intellectual property
9.1 All rights to the platform, software, interface, template structures, and AI prompts developed by Claris vest in Claris.
9.2 Documents generated by the AI Advisor and AI Lab based on the client's matter data are the property of the client, insofar as they are based on information supplied by the client.
9.3 The client grants Claris a non-exclusive right to process the supplied information for the purpose of providing the service.
Article 10 — Confidentiality
10.1 Claris treats all matter data supplied by the client as confidential.
10.2 Data is shared only with the linked legal partner and processors as described in the privacy policy.
10.3 Claris staff are bound by confidentiality with respect to all customer data.
Article 11 — Termination and suspension
11.1 Claris reserves the right to terminate or suspend access to the platform in the event of:
- Suspected fraud or abuse
- Breach of these general terms and conditions
- A legal obligation to do so
11.2 If Claris terminates due to a breach by the client, no refund will be given.
11.3 The client may end use of the platform by ceasing further use of the case file. Requests for deletion of data are handled in accordance with the privacy policy.
Article 12 — Complaints
12.1 Complaints about Claris's services may be submitted via info@clarisloket.com.
12.2 Claris handles complaints within 14 business days of receipt.
12.3 If a complaint is not resolved to the client's satisfaction, the client may refer the matter to the competent court in the Netherlands.
Article 13 — Applicable law and disputes
13.1 Dutch law applies exclusively to these general terms and conditions and all agreements with Claris.
13.2 Disputes shall be submitted exclusively to the competent court in the Netherlands.
13.3 For consumers, the European Online Dispute Resolution (ODR) procedure is also available via ec.europa.eu/odr.
Article 14 — Final provisions
14.1 If any provision of these terms is void or voidable, the validity of the remaining provisions shall not be affected.
14.2 Claris may transfer rights and obligations under the agreement to a third party, provided that the service to the client does not materially change.
14.3 The most current version of these general terms and conditions is available at clarisloket.com/voorwaarden.
Contact
Claris — trade name of AVL Consultancy
Chamber of Commerce: 52267148
Email: privacy@clarisloket.com
Platform: clarisloket.com